What if Im not happy with the advice?
If at any time should you have any questions or concerns about our advice or our service we encourage you to contact us directly and we will try to resolve the issue immediately.
If we cannot respond to your feedback or effectively resolve your issues within three (3) business days or if you don’t feel comfortable talking to us about your issues you should contact Advocate Advisory directly on 03 9874 8025.
If Advocate Advisory don’t provide you with a satisfactory response, you have the right to refer your concerns to the Financial Ombudsmen Service Limited (FOS). FOS can be contacted at GPO Box 3, Melbourne Vic 3001 or by phone on 1300 78 08 08.
The Australian Securities and Investment Commission (ASIC) also has a free call Information line on 1300 300 630 which you may use to make a complaint and obtain more information about your rights.